[BROOKLYN SPORTS & ENTERTAINMENT] Digital Fellow

The Fellowship is a 12-month paid program for motivated and innovative recent college graduates. It is designed to build core skills, gain business insights, and get exposure to the many facets of Brooklyn Sports & Entertainment.  
 
The Digital Fellow will support the four key functions of the Technology team at Brooklyn Sports & Entertainment, including the Information Technology, Consumer Technology, Artificial Intelligence and Data, Analytics and Insights teams. During the Fellowship Program, the fellow will assist with technical support (hardware and software needs) for the staff and company; project coordination to ensure digital projects stay on track; product development; AI testing; data analysis and reporting.  

RESPONSIBILITIES

Information Technology -  

  • Assist in game day operations and system functionality  

  • Provide technical support for hardware and software related issues  

  • Inventory management on assets and assistance on Digital projects/tasks  

  • Imaging and computer configurations through Intune and Jamf; updating and patching  

Consumer Technology - 

  • Form Creation & Data Capture: Build and maintain digital forms using Form Titan, ensuring seamless integration with Salesforce Sales Cloud  

  • QR Code Management: Generate and organize QR codes for events, marketing initiatives, and in-arena activations, ensuring proper tracking and version control.  

  • Website Event Development: Assist in creating and publishing event pages for Barclayscenter.com, maintaining accurate event details, ticketing information, and promotional content.  

  • Google Analytics Reporting: Create custom report dashboards in GA4 and Amplitude; Collaborate with Product Owners to interpret insights for distribution to key stakeholders .

  • Digital Platform Support: Assist in building and monitoring customer journeys and triggered campaigns in Braze; Extract and disseminate campaign KPIs; Assist in auditing data flow processes to ensure data integrity.

  • Project Coordination: Use Monday.com to track project timelines, manage task workflows, and support cross-departmental communication; Collaborate with marketing, creative, and data teams to ensure seamless execution of digital initiatives; Support documentation, reporting, and process improvement efforts as assigned. 

Artificial Intelligence -

  • Agent Testing & UAT: Support user acceptance testing for AI agents used by ticketing sales, partnerships, and business teams; write test cases, log issues, and track feedback through to resolution. 

  • Workforce AI Enablement: Help run AI training sessions, office hours, and onboarding for staff using Claude and ChatGPT Enterprise; create how-to guides and prompt libraries for common workflows. 

  • AI Development: Help build, test, and maintain AI agents and tools alongside the AI team; write and debug Python code, manage changes in GitHub, and help ship new features to business users. 

  • Prototyping & Automation: Build lightweight AI skills, prompts, and automations that connect to Salesforce, Snowflake, Slack, and Monday.com to streamline repetitive work for business teams. 

Data Analytics & Insights - 

  • Ad hoc analysis: Pull and analyze data to answer quick-turn business questions, and share findings through clear summaries and visuals. 

  • CRM documentation and report cleanup: Audit and streamline CRM reports and dashboards, and document fields, processes, and reporting logic. 

  • Lead assignment and CRM maintenance: Build and assign lead lists for sales and keep CRM data accurate and up to date. 

  • AI tool testing: Test AI-powered analytics tools by checking outputs against source data and logging errors to improve accuracy. 

  • Survey design and analysis: Help design fan and customer surveys, analyze results, and summarize key insights. 

QUALIFICATIONS

  • Demonstrated connection and commitment to Brooklyn 

  • Able to work full time and stay engaged during the duration of our program 

  • A highly proactive, thoughtful team member with an excitement to learn and grow professionally 

  • Someone who demonstrates our company's core values of: Accountability, Growth Mindset, Integrity, and Care 

  • An excellent communicator who enjoys relationship building, collaborating cross functionally in a fast-paced environment, and championing culture within a group setting 

  • Applicants must have prior work experience in the department to which they apply. Prior work experience can include internships, projects, volunteer work, involvement in paid and unpaid activities of significance. 

HOW TO APPLY

The Fellowship Program will be accepting applications until Tuesday, November 17th. To apply, please submit the below documents: 

  • Resume: Attach a resume 

  • Statement of Intent (attached as a cover letter to your application): How will you contribute to Brooklyn Sports & Entertainment's values in both the short and long term? How will your participation in the Fellowship Program help you achieve your personal and professional goals? Please submit a brief essay (no more than 500 words). 

PLEASE NOTE: You can only apply for one opportunity within one of the five departments. Please be thoughtful in your selection. 

Program duration: June 2027 - May 2028

Salary: $20.00 per hour + corporate benefits

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Jaia Thomas